Refund policy

Here is the professional Return & Exchange Policy in clear English, formatted for your website, Amazon listings, or the back of your product labels:

Return & Exchange Policy

1. Shipping & Finality

  • No Returns or Exchanges: Once the shipment has been dispatched/transferred, we do not accept returns or exchanges for any reason, except in the cases mentioned below.

2. Damaged or Wrong Products

  • 100% Exchange Guarantee: If you receive a damaged parcel or the wrong product, we provide a 100% exchange for the correct item.

  • No Refunds: Please note that we only offer product replacements (exchanges). We do not provide monetary refunds.

3. Mandatory Unboxing Video

  • Proof of Damage: To claim an exchange, you must record a complete Unboxing Video starting from the moment you receive the parcel from the delivery boy.

  • Verification: The video must clearly show the label and the damage or the incorrect product received.

  • No Video, No Exchange: Without a clear, unedited unboxing video, we will be unable to process any exchange requests.

  • approved exchanges will be delivered within 5-7 days.